# Synaptalyte > Synaptalyte is an AI and machine learning engineering agency based in Lahore, Pakistan. Led by AI and machine learning engineers, it builds AI agents, white-label AI receptionists, AI search over company documents and custom machine learning models. It also builds SaaS and full stack web apps, iOS and Android apps, websites, online stores and CRMs. A small senior team of three founders does the work, with a written scope and a fixed price in US dollars agreed before work starts. Most clients are in the US, the UK and Europe. Contact: hello@synaptalyte.com. Company profile: [LinkedIn](https://www.linkedin.com/company/synaptalyte). Founders: [Umair Malik](https://www.linkedin.com/in/umairmalik-aiengineer/), Founder & CEO (AI engineering and delivery); [Danish](https://linkedin.com/in/dev-danish), Co-founder & CTO (AI and machine learning); [Ali Raza](https://www.linkedin.com/in/thealirazadev/), Co-founder & CPO (design and web). ## AI receptionist A white-label AI receptionist that answers business calls in a natural voice, works out what the caller needs and books the appointment into Google Calendar or Microsoft Outlook and 365. It runs on Twilio phone numbers, sends email confirmations, hands urgent or sensitive calls to a person and also works by SMS, website chat and a talk button on the website. Calls are handled in English. Its instructions are configured for each business, so it works in any industry where calls end in a booking. - [AI receptionist](https://synaptalyte.com/en/ai-receptionist): What it does, how it is configured and which tools it connects to. - [For dental and medical clinics](https://synaptalyte.com/en/ai-receptionist/dental-clinics): Patient calls, urgent triage and appointment booking. - [For HVAC, plumbing and home services](https://synaptalyte.com/en/ai-receptionist/home-services): Emergency calls, service area checks and job booking. - [For med spas and salons](https://synaptalyte.com/en/ai-receptionist/med-spas-salons): Treatment and provider booking, rescheduling and policy questions. ## Services Three headline services, each with its own service pages. ### AI and Machine Learning - [AI voice receptionist](https://synaptalyte.com/en/services/ai-voice-agent): AI that answers business calls in a natural voice, works out what the caller needs and books the appointment, with handoff to a person. - [AI support chat](https://synaptalyte.com/en/services/ai-support-chat): A website chat assistant that answers from your own products, policies and orders, and hands harder cases to your team. - [AI follow-up](https://synaptalyte.com/en/services/ai-follow-up): AI replies to new leads by SMS and email within minutes, in your tone, and hands over to a person when needed. - [AI search](https://synaptalyte.com/en/services/ai-search): Plain-language answers from your own documents, with sources, following existing permissions. - [Process automation](https://synaptalyte.com/en/services/process-automation): Connects the tools a business already uses so data moves on its own, with AI steps for reading and sorting, alerts and retries. - [Custom AI agents](https://synaptalyte.com/en/services/custom-ai-agents): AI agents that plan and complete multi-step work across business systems, with human approval, testing and monitoring. Cloud or private models. - [Machine learning models](https://synaptalyte.com/en/services/machine-learning): Models trained on the client's own data to classify, forecast, recommend and detect anomalies, tested on held-out data and monitored for drift in production. ### SaaS, Web and Mobile Apps - [Custom web apps and SaaS MVPs](https://synaptalyte.com/en/services/saas-web-apps): Web platforms, dashboards and first versions of SaaS products, built end to end with code the client owns. - [iOS and Android apps](https://synaptalyte.com/en/services/mobile-apps): Mobile apps for iPhone and Android from one React Native and Expo codebase, with the backend, admin panel, push notifications, payments, AI features and App Store and Google Play publishing. ### Websites, CMS and CRM - [Website plus CRM](https://synaptalyte.com/en/services/website-crm): A fast website whose lead form feeds a CRM pipeline with owners and stages, plus a weekly report. - [Shopify and WooCommerce stores](https://synaptalyte.com/en/services/ecommerce-stores): Custom themes, custom apps, platform migrations with redirects, and connections to stock, CRM and email marketing. Pricing: custom projects have a fixed price in US dollars, agreed in writing before work starts. The AI receptionist has a one-off setup fee and a monthly plan, and clients pay Twilio and the AI provider directly for usage. The first 30 days of fixes after launch are included. [How pricing works](https://synaptalyte.com/en/pricing). ## Selected work Client names are kept private at the clients' request. - [Financial analytics backend](https://synaptalyte.com/en/case-studies/financial-analytics-backend): For a US financial analytics company. Pulls data from QuickBooks and similar accounting tools, cleans and organizes it, and answers questions in plain English. Manual data preparation fell by 70%, saving about 20 hours a week. - [Marketing site and CRM](https://synaptalyte.com/en/case-studies/marketing-site-crm): For a growing services business moving from SEO and website work toward CRM, AI and lead generation tools. Average lead response time fell from 4 hours to 15 minutes. - [Payloom](https://synaptalyte.com/en/case-studies/payloom) (project codename): Payroll and expense app for a company's in-house finance team, built with React Native for iOS and Android. Receipt photo capture, expense and payroll approvals, payslips in the app, and a web admin panel with reports and exports. - [Framewave](https://synaptalyte.com/en/case-studies/framewave) (project codename): Instagram-style social app for iOS and Android, built with React Native. Photo and video feeds, stories, likes, comments, follows, direct messages and push notifications. ## Our products White-label products that clients run under their own name. A demo of each is always available. - [Bookhatch AI](https://synaptalyte.com/en/case-studies/bookhatch-ai): AI appointment setter for healthcare practices, run by clinics under their own name. Answers patient calls by phone, browser voice, SMS and chat, sorts urgent from routine requests and books the appointment. The screens on the page use sample data. - [Plexo](https://synaptalyte.com/en/case-studies/plexo): Project management workspace with task inboxes, project spaces, board and calendar views, task details and team chat. The walkthrough on the page uses sample workspace data. ## What clients say - Marcus V., VP of Operations (financial analytics backend): manual data prep cut by 70 percent, 20 hours a week saved. - Sarah J., CEO (marketing site and CRM): average lead response time down from four hours to 15 minutes, delivered at the agreed fixed price. - Dr. Aris T., Clinic Director (Bookhatch AI): the AI answers right away, triages emergencies, holds the slot and books it. - Elena R., Tech Co-Founder (Plexo): built in stages with working software after each step, fully owned by the client. ## Blog - [How much does an AI receptionist cost in 2026?](https://synaptalyte.com/en/blog/ai-receptionist-cost): Subscription tools, custom setups, phone minutes and AI usage, compared with a human answering service. - [AI receptionist vs answering service](https://synaptalyte.com/en/blog/ai-receptionist-vs-answering-service): Cost, availability, booking and handoff compared. - [Build vs buy an AI receptionist](https://synaptalyte.com/en/blog/build-vs-buy-ai-receptionist): Off-the-shelf, white-label or built from scratch. - [How a voice AI agent answers a phone call, step by step](https://synaptalyte.com/en/blog/how-a-voice-ai-agent-answers-a-phone-call): Telephony, a realtime speech model, tool calls and production guardrails. - [RAG explained: how AI search answers from your own documents](https://synaptalyte.com/en/blog/rag-explained-ai-search-over-your-documents): Chunking, embeddings, hybrid search, citations, permissions and evaluation. - [When a business problem needs machine learning, and when it does not](https://synaptalyte.com/en/blog/when-a-business-problem-needs-machine-learning): Choosing between rules, classic machine learning and large language models. - [Superintelligence: what it is, what it is not, and what to do now](https://synaptalyte.com/en/blog/superintelligence-what-it-means-for-business): Narrow AI, AGI and superintelligence, and practical steps for a business. - [Full-stack web development: the stack we use and why](https://synaptalyte.com/en/blog/full-stack-web-development-stack-we-use): Next.js, TypeScript, FastAPI, PostgreSQL, testing and hosting. - [Choosing a CMS for a business website: WordPress, Payload or headless](https://synaptalyte.com/en/blog/choosing-a-cms-for-a-business-website): How to pick a content management system. - [How a fixed-scope software project runs, from first call to launch](https://synaptalyte.com/en/blog/how-a-fixed-scope-software-project-runs): The four stages of a fixed-price project. - [How an AI appointment setter books jobs without double-booking](https://synaptalyte.com/en/blog/how-ai-appointment-setter-books-jobs): How a live slot hold works. - [Website plus CRM: what a small business actually needs](https://synaptalyte.com/en/blog/website-plus-crm-small-business): The short list. ## Company - [About](https://synaptalyte.com/en/about): Founders and how we work. - [Pricing](https://synaptalyte.com/en/pricing): How AI receptionists and custom projects are priced. - [Contact](https://synaptalyte.com/en/contact): Book a 30-minute call.