Bookhatch AI
Every call answered. Every appointment booked.
Bookhatch AI is an AI appointment setter for healthcare practices. It answers patient calls, asks what they need, tells an urgent request from a routine one, and books the appointment. It works by phone, browser voice, SMS and website chat. Synaptalyte built it for a healthcare company in the USA, who owns the code under NDA.
- Built by
- Synaptalyte
- Client
- A healthcare company in the USA
- Built for
- Healthcare practices that miss patient calls
- Status
- Delivered and in use. The code belongs to the client under NDA.
A missed call is a missed patient.
When a patient calls to book and nobody picks up, they often call the next practice. Front-desk staff are busy with patients in the room, so calls go to voicemail at the busiest times of day.
Bookhatch AI picks up every call, asks what the patient needs, decides how urgent it is, and puts an appointment in the calendar before the caller hangs up.
What happens on one call
From the first ring to a booked appointment.
- 1
The call comes in
By phone, browser voice, SMS or the website chat.
- 2
The AI answers
It greets the patient and asks what they need in plain language.
- 3
It sorts the request
It collects the details and tells an urgent request from a routine one.
- 4
It holds a live slot
The time is held while the patient decides, so two people cannot book the same slot.
- 5
The appointment is booked
The patient and the practice both get an email confirmation. If the caller does not finish booking, their details are saved for a call back.
Four ways in
Patients reach it the way they already reach the practice.
Phone
A normal phone number that the AI answers.
Browser voice
A talk button on the website, no phone needed.
SMS
Text a question, get an appointment back.
Website chat
The same booking flow in a chat box.
What it looks like
Recreated with sample data. The client's real system stays private.
Watch Bookhatch AI handle a booking
A short product demo of the patient call and appointment booking experience.
What is inside
- Real-time voice AI
- Natural back-and-forth speech, not a phone menu.
- Live slot holds
- Prevents double booking while a patient decides.
- Call-back capture
- Saves the caller's details when a booking is not completed.
- Email confirmations
- Sent to the patient and to the practice.
- Multi-tenant admin
- Several practices in one system, with roles for who sees what.
Questions about Bookhatch AI
How does it avoid double booking?
It holds a slot while the patient decides, so two callers cannot take the same time.
Is it in use?
Yes. It is in use with the client it was built for. The code belongs to them under NDA, so the screens on this page are recreated with sample data.
Missing patient calls right now?
We can set up Bookhatch AI for your practice, or build something similar around how you take bookings.