Answer customer questions before they leave.
AI support chat is a chat assistant on your website that answers customer questions using your own product details, policies and order data. It handles common questions instantly, at any hour, and passes anything it cannot answer to a person along with the conversation so far. Customers get help sooner and your team sees fewer repeat tickets.
What is AI support chat?
AI support chat is a chat box on your site, backed by a language model that reads from your own content. When a customer asks about delivery times or returns, it finds the right policy and answers in plain words. There is no menu of buttons to click through.
What you get
- A chat assistant that answers from your products, policies and help pages
- Order and returns questions answered from your live data
- A clean handoff to your team, with the full conversation attached
- A view of the questions people ask most, so you can fill the gaps
Who it is for
Online stores, clinics, agencies and software companies where the same handful of questions make up most of the inbox.
How it works
- We collect your top questions and the answers your team gives today.
- We connect the assistant to your content and, if needed, your order system.
- We test it against real questions and tune it until the answers hold up.
- We launch, read the first conversations with you and adjust.
The retrieval behind it works the same way as our AI search. We explain it in RAG explained.
Honest limits
It is only as current as the information behind it, so an outdated policy gives an outdated answer. Refunds, complaints and anything sensitive go to a person. We show you where it struggled so you can decide what to add next.
Questions about AI support chat
Will it make up answers?
It is built to answer only from the information you give it, and to say when it does not know. We test it against your real questions before launch.
Can it check order status?
Yes, if your store or system has an API. It looks up the order once the customer confirms who they are.
Does it work with Shopify or WordPress?
Yes. We add it to custom websites, Shopify stores and WordPress or WooCommerce sites.
Which languages does it support?
Most major languages. We agree which ones in the scope and test each of them.
See if it fits your business.
Bring one real lead or question your team handled this week. We will show you what this would do with it.