Answers every call
On the first ring, day and night, including the calls that land while your team is busy.
An AI receptionist set up for your business
Synaptalyte's AI receptionist answers your business phone in a natural voice, works out what the caller needs and books the appointment into your calendar before they hang up. It is white-label and configurable, so it runs under your brand and follows your services, hours and rules, whatever your industry.
Set up for your industry
One receptionist, configured for the way each business takes bookings.
Dental and medical clinics
Answers patient calls, separates emergencies from routine visits and books the appointment while the patient is still on the line.
See how it worksHVAC, plumbing and home services
Answers every call while your techs are on jobs, flags emergencies for the on-call tech and books the visit into your schedule.
See how it worksMed spas and salons
Books the right treatment with the right provider, handles rescheduling and answers the questions clients ask before they book.
See how it worksYour business
Restaurants, law firms, real estate, fitness studios. If your calls end in a booking, we can set it up for you.
Tell us about your callsConfigured, not templated
We set it up around how your business already works, then you approve every rule before it goes live.
- Your services and appointment types
- What you offer, how long each one takes and who does it, so callers are only offered times that really work.
- Your hours and booking rules
- Opening hours, the booking rules you follow today and what should happen after hours.
- Your urgent and transfer rules
- What counts as urgent in your business, and which calls go straight to a person on your team.
- Your answers
- Prices you are happy to share, policies, directions and the questions your front desk answers every day.
- Your name and voice
- It greets callers with your business name, in the tone that fits your brand. Callers never see ours.
What it does on every call
Books without double-booking
It holds the slot while the caller decides, so two people can never take the same time.
Confirms by email
The caller and your team both get a confirmation as soon as the booking is made.
Hands over when it should
Urgent or sensitive calls are transferred to a person, or the details are saved for a call back.
Works beyond the phone
The same receptionist runs as a talk button on your website, by SMS and in website chat.
Logs every call
Each call is saved with a short summary, so you can see exactly what came in.
Works with your tools
Using something else to take bookings? We check what it lets us connect to on the first call and tell you plainly what is possible.
- Twilio
- Phone numbers, calls and SMS. Keep your number and forward it, or get a new one.
- Google Calendar
- Reads your availability and books straight into it.
- Microsoft Outlook and 365
- The same live booking for teams on Microsoft.
- Email confirmations
- Sent to the caller and your team for every booking.
From businesses using it
“Our front desk was just constantly overwhelmed by the phones. Staff were missing patient calls, holds were too long, and we were dropping bookings left and right. We had Synaptalyte set up their Bookhatch AI system to act as our virtual receptionist. Now the AI answers the phone right away, figures out if a patient has an emergency or just a routine request, holds the calendar slot, and books it. Patients get their email confirmations instantly and my team can actually focus on the people in the room.”
“We were losing so many clients to voicemail during busy hours because our front desk couldn't handle the phones and check-ins at the same time. Synaptalyte set up their AI receptionist for us, and it completely turned things around. Now, the AI answers instantly, checks our real-time availability, and books appointments straight into our calendar. Our booking rate shot up immediately because we finally stopped missing calls.”
How pricing works
A one-off setup fee and a monthly plan. You pay Twilio and the AI provider directly for usage, so there is no markup on your call minutes.
Questions about the AI receptionist
What is an AI receptionist?
An AI receptionist is software that answers your business phone and talks with callers in plain speech. It finds out what they need, checks your calendar and books an appointment, without anyone on your team picking up.
Which businesses can use it?
Any business where most calls end in a booking or a common question. Its instructions are configured for each business, so the same system works for clinics, home services, salons, restaurants, law firms and more. We have dedicated pages for the industries we set it up for most often.
Is it white-label?
Yes. It answers with your business name and sends confirmations from your brand. Bookhatch AI, our appointment setter for healthcare, runs this way at clinics under their own names.
Does it sound like a robot?
No. It uses a realtime speech model, so callers talk normally and can interrupt it. It is not a press-one-for-sales phone menu.
Which languages does it speak?
It handles calls in English.
Can I keep my existing phone number?
Usually, yes. Your current number is forwarded to the receptionist, and your team stays as the fallback. You can also start with a new number.
How much does it cost?
There is a one-off setup fee and a monthly plan. Phone minutes and AI usage are billed to you directly by Twilio and the AI provider, with no markup from us. The setup fee depends on how much needs configuring and connecting.
How long does setup take?
It depends on how many appointment types, rules and tools are involved. You get a timeline in the written scope before we start, and the receptionist goes live on part of your calls first.
Stop sending callers to voicemail.
Book a 30-minute call. We will show you the receptionist handling calls the way your business takes them, and tell you honestly whether it fits.