AI receptionist for med spas and salons
An AI receptionist for a med spa or salon answers every call while your team is with clients, works out which treatment the caller wants, finds a time with the right provider and books it. It handles rescheduling, explains your cancellation policy and answers the questions people ask before they commit, at any hour.
What it handles
- New bookings, matched to the right treatment and provider
- Rescheduling and cancellations, with the freed slot reopened right away
- Questions about treatments, preparation, aftercare and opening hours
- Your deposit and cancellation policy, explained the same way every time
- Calls during treatments, after hours and on your busiest days
- Call-back details when someone hangs up before booking
What goes to your team
- Medical questions about injectables or other treatments
- Complaints and refund requests
- Anything you add to the transfer list
Every missed call is an empty chair
Your front desk is checking someone out, the phone rings and nobody can reach it. That caller wanted to book a treatment, and now they're looking at the spa down the road. In a business where your income is booked hours, an unanswered phone costs you directly.
An AI receptionist picks up straight away, every time, including evenings and the hours after you close, when a lot of clients finally get round to booking.
Rescheduling without the back and forth
A big share of salon and spa calls aren't new bookings at all. They're people moving appointments. The receptionist handles these from start to finish: it finds the booking, offers new times with the same provider and releases the old slot so someone else can take it. Your team doesn't have to touch it.
Set up around your menu
We configure it around your business, not a generic script. Before launch we agree:
- Your treatments, how long each takes and which providers offer them
- Your policies on deposits, late cancellations and no-shows, worded the way you want
- What it can answer, from treatment details to preparation and aftercare notes
- What goes to a person, including any medical question about a treatment
It greets callers with your business name and speaks in the tone that fits your brand.
Connected to the tools you already use
The receptionist answers on a Twilio phone number, either a new one or your existing number forwarded to it. It books into Google Calendar or Microsoft Outlook and 365 and sends email confirmations to the client and your team. Clients can also book by SMS, website chat or a talk button on your site. Calls are handled in English.
From a business using it
“We were losing so many clients to voicemail during busy hours because our front desk couldn't handle the phones and check-ins at the same time. Synaptalyte set up their AI receptionist for us, and it completely turned things around. Now, the AI answers instantly, checks our real-time availability, and books appointments straight into our calendar. Our booking rate shot up immediately because we finally stopped missing calls.”
Common questions
Can it book the right provider for each treatment?
Yes. You tell it which providers offer which treatments and how long each one takes. It only offers times where the right person has the right amount of free time.
Can it answer questions about treatments?
It answers from information you give it, such as what a treatment involves, how to prepare and what aftercare looks like. Medical questions, especially about injectables, go to a qualified member of your team.
Does it take deposits?
It explains your deposit and cancellation policy on every booking, in the same words each time. How deposits are collected depends on your booking system, and we go through the options on the first call.
Does it work with our salon booking software?
It books into Google Calendar or Microsoft Outlook and 365 today. If you take bookings in salon or spa software, we check what that system lets us connect to on the first call and tell you plainly what is possible.
Can it run under our brand?
Yes. It is white-label, so it greets callers with your business name and sends confirmations from your brand.
What does it cost?
There is a one-off setup fee and a monthly plan. Phone minutes and AI usage are billed to you directly by Twilio and the AI provider, with no markup from us. See the pricing page for what affects the setup fee.
The same receptionist, set up for other businesses
Hear it answer your calls.
Book a 30-minute call. Tell us how your phones work today and we will walk you through a live demo set up the way your business takes bookings.